SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DicknVicki (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dicknvicki.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
| Positive (80%) | 5 Stars (5) |
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4 Stars (3) |
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| Neutral (20%) | 3 Stars (2) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Real customer reviews | |
|---|---|---|
Z***l  |
6 Sep 2018 20:10 It arrived sooner than expected. Thank you store. I like it. 
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C***n  |
6 Sep 2018 13:35 Product is like the ad although the WATCH does have a ticking sound which can be annoying 
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A***a  |
5 Sep 2018 22:08 Flimsy watch. The pin from the strap fell off on the first day. And after they started off hours on two or three. May is the battery. In the past month |
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V***v |
5 Sep 2018 03:00 Such work, but come from over a stake with right at the bottom 
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N***a |
1 Sep 2018 22:08 Watch very light, stylish, not great. 
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D***h |
31 Aug 2018 03:27 In principle, for the price watch rules until the bracelet stёrsya. Originally pasted on the glass protective film. Had to shorten the bracelet on hand. Bracelet is not standard had hard fold sash. Heard second turn the wheel. Side glass barely noticeable abrasions, if opened. Very light compared with watch with steel bracelets. Metal here other, easier. The overall weight without two shot with bracelet parts 55 grams! 
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A***a |
16 Aug 2018 07:10 Beautiful, not only can do is nothing to say, packed in foil, took off in the mailbox. 
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S***v |
15 Aug 2018 08:20 Watch super, thought the quality will be worse! Based on the price tag. Cog in the middle of the dial replaces the second hand, rotated, looks good. Thank you very much. 
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M***l |
10 Aug 2018 15:19 Product was delivered as described, I just think the links would so thin. Thank you anyway. Shipped very early 
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A***v |
10 Aug 2018 14:38 Watch nice, well packed and all protective films, but have scratches, bracelet without выемных links, as far as understand 
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