We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (8)
4 Stars (2)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
11 Sep 2018 02:37
Backpack good, really come from a problem in 1 lightning. Seller sociable, made a refund for repairs. Recommend store, like these
9 Sep 2018 23:45
Received the goods quickly. Material backpack good, not looks cheap. Zippers and other fittings are good, all sewn securely. She was pleased with.
6 Sep 2018 07:47
Long, but very fast delivery, which is for 2 weeks. the backpack is good, convenient pockets. store put gift
6 Sep 2018 06:32
Beautiful, same as the photo! Hinges are perfect, no bad smell, measures same as the table measure! The store added also a little gift and was very kind earring my requests and in satisfying all of them!
5 Sep 2018 02:47
Backpack come for 13 days!! The quality is good! THE backpack fit water bottle, purse, student, container food sports uniform without shoes and 3 notebook with textbook!
31 Aug 2018 09:55
Goods come quickly. Smell very weak if sniffed, but does not stink, and just as the new stuff. Many pocket. Thank you for the gift.
29 Jul 2018 03:50
Shipping Yaroslavl for about a month. The Reality Is, unfortunately, not coincided with the expectation of… Very small backpack, holds its shape, as it suggests the photo of the store. It is better not much stuff-Not sure that survive webbing. I got more and with twisted shoulder strap (need to alter), and dirty inside (((Red cost him $200, not more. Even the gift of a remote control is not helped. Thanks to that more than half of the cost of my dispute.
22 May 2018 07:47
rukzak comfortable. lightweight, pretty good. roomy, not much important. showed as feel good to wear. the same material itself the handle bag is practical, all like on the painting work all pockets. comfortable children 2 me with it. overall recommend. thank you for подарочек.
21 Mar 2018 09:49
пропала joy purchase after use. was once all ok. a bit crooked sewn on small zipper pockets, but overall sewn backpack smoothly. roomy. things brim day use need fill it was the first. main zipper here and now works with zipper backpack seam of вылазить become very carefully. пользуюсь two weeks.
15 Mar 2018 19:48
thanks to store. same as backpack in description. stitched good, soft, roomy, thanks for separate подарочек!
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